They’re announced sporadically, and individually, so you don’t always pay that much attention, unless you’re an employee, supplier, customer or investor, or have some other special reason to care. But on any given day of any given year dozens of prominent companies are in the throes of reorganizations of one sort or another. Most of these efforts will produce underwhelming results.
There is still a faction of individuals who hear "quotas" when someone says "diversity.” They also assume that "efforts to increase" equates to "mandatory hiring" and that the individuals hired will be unqualified. Why is that?
Starbucks has asked all its stores to maintain a warm and welcoming environment. But will all restaurants now feel the need to follow suit?
The Starbucks incident in Philadelphia ties into how well we prepare our managers to deal with conflict, especially for crisis situations.