Home Tag "retail"

Amazon is Using Logistics to Lead a Retail Revolution

By Joris D’Incà

For customers, delivery is becoming a when-I-want-it-where-I-want-it service. So e-tailers, traditional retailers, and third‑party logistics players started using customer-determined delivery speeds, on‑demand time slots, and flexible delivery locations to separate themselves from the pack. Once the stuff of science fiction, in the new world, customers can get what they desire almost immediately with the press of a button. The question is: Who owns the customer?

Smartphone and App Trends Impact Retail Sales

By George Case
Faculty Member, Retail Management at American Public University

How we access the Internet is changing, with an increasing number of us using a mobile device instead of a computer. In the fourth quarter of 2012, 18 percent of website traffic was driven by mobile devices. Just one year later, the number increased to 27 percent. Mobile devices and the rise of apps have created the new reality: consumers carry with them multiple stores at all times, 24 hours a day, 365 days a year.

Retail Data Theft—Who’s Responsible & What’s Changing?

By Paul Potter
Faculty Member, Retail Management at American Public University

What do hotels, retail stores, and internet services have in common? They’ve all been victims of a data breach. It’s easy to blame the merchant for the stolen credit card information. While each situation is unique, there are actually many parties involved. There is the merchant, the credit card company, the bank, and the processing company.