Companies are concerned with multiple risk factors on a daily basis. Why are they blindsided by events beyond their control?
By Joris D’Incà
For customers, delivery is becoming a when-I-want-it-where-I-want-it service. So e-tailers, traditional retailers, and third‑party logistics players started using customer-determined delivery speeds, on‑demand time slots, and flexible delivery locations to separate themselves from the pack. Once the stuff of science fiction, in the new world, customers can get what they desire almost immediately with the press of a button. The question is: Who owns the customer?
Why would you want your online students to count the number of items of cereal in a small container, a cup, of Froot Loops™? I get asked that question when I suggest that you have your students go to the grocery store and purhase a 1.5 oz container or Froot Loops™. The cost is about $1.25, or if the student has childen you can usually get four for $5.00. This exercise is good for courses in logistics, supply chain management, retail management, hospitality, packaging, marketing, manufacturing and materials management.
Assistant Professor, Transportation & Logistics Management at American Public University
Reports indicate an increase in global sourcing each year as companies attempt to capitalize on the business benefits of cost reductions, enhanced quality, improved efficiencies, and a competitive edge. However, organizations that participate in global supply chains can be exposed to increased complexity and uncertainty compared to those that operate domestically. If not managed properly, these risks can undermine the benefits of global sourcing.
By Dr. Robert Gordon
Faculty member, American Public University
When completed, RLBOK will become the official standard for reverse logistics operations in the same manner as the Project Management Body of Knowledge (PMBOK) is the standard for project management.