By Dr. Suzanne Minarcine
Faculty Director, School of Business at American Public University
How far do you go in recruiting new employees? One of my business clients is an elite hair salon in Atlanta that serves celebrities and top women executives. I have worked with the owner, Tom, since he started planning the business 10 years ago and he has done a fabulous job building the reputation of his salon. He had the foresight to move into an up-and-coming area and quickly established his reputation.
The salon recently had three new customers who all wanted appointments on the same day at the same time. It took quite a bit to accommodate this request, but Tom is committed to customer service and to meeting customers’ needs and he was able to get two of his stylists to come in on their day off.
By Nancy A. Woolever, MAIS, SHRM-SCP
Director, Academic Initiatives, Society for Human Resource Management
In higher education, competency-based education is emerging as an approach to help students leverage past experiences and to help universities create more customized educational experiences. Students may bypass already-mastered subjects as determined by various measures that gauge the student’s competency. This allows a student to broaden his or her educational experience.
In general, competencies represent a collection of knowledge and behaviors that demonstrate mastery of knowledge, yet also show how an individual uses what he or she knows by consistently behaving in a manner that indicates proficiency.
By Amy N. Panzarella, SPHR, SHRM – SCP
Vice President, Human Resources at American Public University System
Since 2008, APUS has participated in the nationally recognized, “Bring Your Son or Daughter to Work Day.” On April 23, we welcomed students to our campus in Charles Town, W.Va. and offered each of them a unique opportunity to assimilate into a professional work environment; learn more about potential career opportunities; and understand what their parent does to contribute to APUS’s mission.
Interview with Dr. Marie Harper, Pamela Harding, and Dr. Christopher DeClerk
In the past couple of years there have been a number of changes in the field of human resources. To stay on par with other professionals within the field is crucial to success. One of the components to that success is certification. To talk about the proposed changes to the certification process are three professionals from the field.
By Dr. Marie Harper
Program Director, Management at American Public University
Most of the time when you hear a conversation about higher education, the focus is on the academics and the importance of education. We seldom talk about the running of an education institution, treating that job as if it is a negligible task.