Home Tag "hiring"

How I Hire

By Dr. Suzanne Minarcine
Faculty Director, School of Business at American Public University

My older son is in graduate school and has always thought he wanted a career in academia. His Ph.D. will be in history, and he called to express his concerns about job opportunities. We ended up having a great discussion on hiring, both inside and outside of the academic setting, but he made me think about a few things. For any job there are far more applicants than jobs, there are certain things he can do to increase his chances of an interview.

I am a huge fan of Herb Kelleher’s philosophy of hire for personality and train to fit. There are minimum requirements for any job, but the personal qualities the individual brings is what will make them a good fit for the organization. Whether I am hiring wait staff, pilots, or professors, it is their character and personality that will guide them in their interactions with the internal and external customers.

To Poach or Not to Poach

By Dr. Suzanne Minarcine
Faculty Director, School of Business at American Public University

How far do you go in recruiting new employees? One of my business clients is an elite hair salon in Atlanta that serves celebrities and top women executives. I have worked with the owner, Tom, since he started planning the business 10 years ago and he has done a fabulous job building the reputation of his salon. He had the foresight to move into an up-and-coming area and quickly established his reputation.

The salon recently had three new customers who all wanted appointments on the same day at the same time. It took quite a bit to accommodate this request, but Tom is committed to customer service and to meeting customers’ needs and he was able to get two of his stylists to come in on their day off.