This article is the last in a three-part series on customer service strategy and properly fixing customer service mistakes.
This article is the second in a three-part series on customer service strategy and how to properly fix customer service mistakes.
Far too often, business owners and managers fail to follow important principles for customer service that can make or break the survival of businesses.
By Michael Sale
Law Enforcement Education Coordinator (Canada) at American Military University
Late one busy morning, when I was the director of corporate communications for the Metropolitan Toronto Police, I encountered a young woman, standing in the reception area of the police station, looking around for someone to serve her. I looked around too, and discovered that all my colleagues were engaged; most were on the telephone answering calls and others were caught up in activities related to inquiries from reporters who had come to the office for information.
By Jill Kurtz
Online Career Tips Editor
The holidays are also the season of customer service. With an increase in order volumes and stress, the demand for help is sure to be at a peak. As your company develops policies for providing customer service, it’s important to keep in mind that interactions need to be authentic and helpful.