Home Dr. William Oliver Hedgepeth

Dr. William Oliver Hedgepeth

The Coronavirus Pandemic Is Pushing Innovation in the Workplace

Innovation improves a business, but it also takes away human jobs. The pandemic could see additional manual labor jobs disappear, but new jobs emerge.

COVID-19: Changing Logistics and Supply Chain Management Courses

As a result of the COVID-19 pandemic, college and university courses in logistics, supply chain, and crisis management will need updating.

The Proper Management of Forward and Reverse Logistics

Both forward and reverse logistics can be beneficial to consumers and businesses. However, businesses may experience problems with recycling partners.

Are Unions a Declining Institution in American Labor?

The unions of the future will not look like or sound like or read like those of the past as the meaning of employment is changing.

Is Plastic Bottle Recycling Heading for America's Trash Bin?

The future of plastic bottles and the recycling effort is a continuing battle to realize the dream of a circular plastics economy.

Coronavirus Affects Logistics and Supply Chains Worldwide

Cargo into the U.S. from Asia – and now from parts of Europe – is being delayed by the spread of the coronavirus epidemic.

How Millennials Are Altering the Customer Experience

Millennials gravitate toward smartphones and AI for instant gratification from customer service providers. We seem to be at a tipping point.

US Railroad Workers Are Affected by Industry's New Technology

Artificial intelligence (AI), human-computer interfaces and robots are affecting the railroad industry by replacing some workers.

Holiday Supply Chains Deal with Deliveries and Returns

The 2019 Christmas rush put added pressure on supply chains from manufacturers, transporters, retailers, and other organizations and people.