By Michael Sale
Law Enforcement Education Coordinator (Canada) at American Military University
Late one busy morning, when I was the director of corporate communications for the Metropolitan Toronto Police, I encountered a young woman, standing in the reception area of the police station, looking around for someone to serve her. I looked around too, and discovered that all my colleagues were engaged; most were on the telephone answering calls and others were caught up in activities related to inquiries from reporters who had come to the office for information.
By Jill Kurtz
Online Career Tips Editor
The holidays are also the season of customer service. With an increase in order volumes and stress, the demand for help is sure to be at a peak. As your company develops policies for providing customer service, it’s important to keep in mind that interactions need to be authentic and helpful.
By James Lint
Faculty Member, American Public University
One of the advantages of international travel is that we get a chance to see and explore new areas. In the military we must travel; in corporate business, we must travel when told. The positive side of this is that you get to see new or different ways to do something.
By Al Hopper
Cofounder of SocialPath Solutions and Alumnus at American Public University
Not every brand can hire Terry Crews or Old Spice Guy for television commercials or have a Dunk in the Dark viral hit on social media during a Super Bowl. Instead brands have to rely on providing something their competitors don’t. More often than not, that means creating a memorable customer service level.
By Carly Cunningham
There are many platforms to keeping your customers happy, but when it comes to truly connecting with your customers one-on-one, social media can be one of the most effective customer service outlets for B2C businesses – if done correctly, of course.