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Accidental Networking and Other Rewards of Customer Service How Professors Can Support Your Professional Growth 5 Predictions Shaping The Future Of Customer Experience For 2016 Happiness Matters in Work and in Life

Accidental Networking and Other Rewards of Customer Service

By Michael Sale Law Enforcement Education Coordinator (Canada) at American Military University Late one busy morning, when I was the director of corporate communications for the Metropolitan Toronto Police, I encountered a young woman, standing in the reception area of the police station, looking around for someone to serve her. I looked around too, and discovered that all my colleagues were engaged; most were on the telephone answering calls and others were caught up in activities related to inquiries from reporters who had come to the office for information.

How Professors Can Support Your Professional Growth

By Marcia PowersContriburtor, Career Services Getting a college education is an important step in your career journey, and the connections you make along the way can be just as important as earning your degree. Currently, you may only think of your professors as paper assigners and grade givers, but they can also be important supporters of your professional development. Regardless of whether you are a current student or a college graduate, be sure to continue and maintain positive relationships with your professors. Your professors may be willing to provide you with some great career support.

5 Predictions Shaping The Future Of Customer Experience For 2016

2015 was a year of disruption. In 2015 the world’s largest taxi company owns no taxis (Uber), the largest accommodation provider owns no real estate (Airbnb), the most popular media owner creates no content (Facebook), the largest telecom operator owns no telecom infrastructure (Skype and WeChat), the world’s largest software vendors don’t write the apps (Apple and Google) and the world’s largest movie house owns no cinemas (Netflix).* Just as business models are changing, the way we engage with brands is changing too. …

Happiness Matters in Work and in Life

By Ryan Bradshaw Faculty member, Retail Management at American Public University I am a writer. Being a writer is one of those things that you just have to declare like being an artist or musician. I only have so many words that I can share and so I want to make them valuable to you. If you think about your life, you can probably reduce it down to a few highs and lows: special birthdays, graduations, falling in love, breaking up, weddings, births, deaths, the first real job, career changes, and other key moments.

9 Apps That Help Improve Productivity

By Andrew Gazdecki

Smartphones are our best friends. We make sure to keep them with us everywhere we go. They allow us access to nearly anything we can think of, the world at our fingertips. It’s not just information that makes smartphones so important, they also allow us to become more productive in our daily lives. Here are some of the best apps for increasing productivity.

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Posted in Email Newsletter, Work Life0 Comments

The Good, The Bad and The Ugly: Necessary Personalities in the Workplace

By Rowe Leathers
Contributor, Career Services

A recent conversation with a friend about her challenges at work got me thinking about the difficulties that come with working with the various personalities that are encountered in the workplace. On any given office day, you may come across recognizable personalities that you may prefer to do without. However, having these personalities present in the workplace can be an advantage you are overlooking.

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Posted in Career Services, Email Newsletter

Questions to Ask Before Accepting a Position on a Board of Directors

By James R. Lint
Faculty Member, School of Business, American Public University

After military life and some seasoning in the civilian world, service members become highly sought after by the board of directors of companies and nonprofits. Service members are problem solvers, gaining skills in the military that are not easily acquired in the civilian world. They are accustomed to getting necessary tasks done, which appeals to a board of directors.

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Posted in Career Tips, Careers

A Great Leader Must Also Know How to Execute

By Sonia Kolesnikov-Jessop
International New York Times

Complacency is the enemy of all great companies, and fighting complacency is the biggest challenge of any leader. If you're No. 1 or No. 2 in your market, it's very easy to become complacent. I think that being a great leader is making sure people are competitively paranoid all the time and that they feel driven to improve and enhance the offering to clients.

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9 Tips to Improve Your Editing Skills

By Susan Hoffman
Online Career Tips Contributor

When other people read your writing, they make a judgment about your intelligence and diligence based on what they see. Fortunately, editing mistakes are easy to avoid. To improve the overall quality of your editing, try these nine tips.

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Posted in Career Tips, Job Search, Work Life

5 Essential Productivity Tips to Help You Get Things Done Today

By Sean Kim

It turns out that 95% of workers are distracted during their workday. All we need are productivity tips and principles that can help guide us in the right direction. These are the same productivity principles that global leaders, world-class entrepreneurs, and professional athletes use on a daily basis to help them get an edge on life and get things done.

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Practice, Practice, Practice

By Shun McGhee
Contributor, Career Services

Merriam-Webster defines talent as a special ability that allows someone do something well. There are lots of talented people in the world. But, is talent enough?

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Managing Underperformers: How a Negative Focus Can Be Positive

By Doug Ehrenkranz

While there is an abundance of research and study that goes into developing top performers, much less attention is typically given to the managing underperformers, or dare I say, toxic employees. Just as top performers can have a significant impact on the people they work most closely with, the same is true for toxic employees. In fact, underperformers may have an even greater impact on an organization; albeit negative.

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Why People Hate to Admit Mistakes at Work (and How to Fix That)

By Jacob Shriar

How often has it happened to you where either your boss or coworker has held back on admitting they made a mistake, either trying to sweep it under the rug or shift the blame to someone else? This is something that happens a lot at work, and so I wanted to explore why that is and what we can do to fix this.

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