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Accidental Networking and Other Rewards of Customer Service How Professors Can Support Your Professional Growth 5 Predictions Shaping The Future Of Customer Experience For 2016 Happiness Matters in Work and in Life
 

Accidental Networking and Other Rewards of Customer Service

By Michael Sale Law Enforcement Education Coordinator (Canada) at American Military University Late one busy morning, when I was the director of corporate communications for the Metropolitan Toronto Police, I encountered a young woman, standing in the reception area of the police station, looking around for someone to serve her. I looked around too, and discovered that all my colleagues were engaged; most were on the telephone answering calls and others were caught up in activities related to inquiries from reporters who had come to the office for information.

How Professors Can Support Your Professional Growth

By Marcia PowersContriburtor, Career Services Getting a college education is an important step in your career journey, and the connections you make along the way can be just as important as earning your degree. Currently, you may only think of your professors as paper assigners and grade givers, but they can also be important supporters of your professional development. Regardless of whether you are a current student or a college graduate, be sure to continue and maintain positive relationships with your professors. Your professors may be willing to provide you with some great career support.

5 Predictions Shaping The Future Of Customer Experience For 2016

2015 was a year of disruption. In 2015 the world’s largest taxi company owns no taxis (Uber), the largest accommodation provider owns no real estate (Airbnb), the most popular media owner creates no content (Facebook), the largest telecom operator owns no telecom infrastructure (Skype and WeChat), the world’s largest software vendors don’t write the apps (Apple and Google) and the world’s largest movie house owns no cinemas (Netflix).* Just as business models are changing, the way we engage with brands is changing too. …

Happiness Matters in Work and in Life

By Ryan Bradshaw Faculty member, Retail Management at American Public University I am a writer. Being a writer is one of those things that you just have to declare like being an artist or musician. I only have so many words that I can share and so I want to make them valuable to you. If you think about your life, you can probably reduce it down to a few highs and lows: special birthdays, graduations, falling in love, breaking up, weddings, births, deaths, the first real job, career changes, and other key moments.

You’re So Transparent: The Importance of Transparency and Clarity in Management Communications

By Eric Wall
Business2Community

Transparency breeds teamwork and collaboration, but only when similar rules apply to your entire workforce, including management. Providing employees with additional opportunities to communicate with management and information about the direction of the company can improve their degree of engagement, leading to a more invested and productive workforce.

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6 Tips to Maximize Social Media Reach and Drive Engagement

By Tahir Akbar
Business2Community

Digital marketing is all about making consistent efforts. If you are unable to seal the deal in the beginning of the campaign, don’t worry. All you need is to keep working in line with your strategy. Just keep customers and their feedback first when designing your strategy map.

 

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Protect Your Network – Mixing Marketing and Social Media

By Ann Eastham
Contributor, Career Services

A recent trend in social media is the idea of direct marketing to consumers (also called network marketing). While this form of multi-level marketing and sales has been around for ages (think Mary Kay consultants and door-to-door salesman), social media has given it a whole new life. If you’re active on social media, then you probably know what I’m talking about; these are your friends who are hosting virtual parties to sell a variety of products, posting incentives to either join their team, and promoting their loyal customer programs. However, this kind of direct marketing can overwhelm your friend’s newsfeed and can cause an unintended result; the loss of that friend and professional connection.

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How to Prepare for a Job Interview and Land Your Dream Job

By Ginger Dean
Forbes

Preparing for a job interview is tough and sometimes the pressure can get the best of us.  The best way to walk into an interview is with confidence and that comes with being prepared. Know what you want moneywise, focus on how to present yourself as an asset to the company and leave a lasting impression.

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Are Office Politics Ruining Your Career? Try This

By Jennifer Cohen
Forbes

Office politics are an inevitable game, and at times can be extremely exhausting. In a politically charged environment, carefully calculated efforts must be put forth to ensure your success. The key to staying afloat within the organizational politics that exist is recognizing, understanding, and learning how to navigate the unspoken hierarchies to your advantage. Easing into situations cautiously and remaining flexible in one’s approach can swing the odds in your favor, in turn making you a stand out.

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Broaden Your Horizons With Career Exploration

By Rowe Leathers
Contributor, Career Services

Career exploration may sound daunting, but it is merely a process by which you assess your skills and interests. Think of it as having a menu from which to choose your likes and dislikes. You may find that a small component of your job role interests you more and realize that you have a strong desire to develop it. Take these opportunities to create a broader role for yourself or, if you prefer, a specialized role.

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Career Planning: Would You Set Limits If There Was No Risk of Failure?

By Angela Matthews
Core Learning Instructor, American Public University

Many of us endure jobs we dislike. If you have one of those jobs, you know exactly how much you dread going to work each day. You dream of quitting and wish you could do something else. It’s a horrible feeling of dissatisfaction that seeps into the rest of your life. A job is not the right fit for everyone. Picking the right career path makes the difference between feeling happy or miserable at the end of the day. We need to devote time and energy to thinking about the type of job that is the right fit for us.

 

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How to Motivate Minimum Wage Employees

By Steven Cooke
Assistant Professor, School of Business at American Public University

By addressing the motivation of all employees, you can use that knowledge to develop a broader strategy and determine how to motivate employees to stay, those earning minimum wage and those that have been on the team for several years. By expanding the question further than motivating the minimum wage employee, the wants and needs of all employees are more likely to be considered.

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Business Communication: Be Clear, Be Concise, Be Level Headed

By Shun McGhee
Contributor, Career Services

With more people working remotely, email is used for even the most ancillary communication. Since being able to effectively communicate using email is essential, I have come up with a few rules to help people do just that - be clear, be concise, and be level headed.

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Posted in Career Services, Email Newsletter

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